COVID-19: Staying Safe FAQ

What is coronavirus (COVID-19)? 

COVID-19 is a respiratory illness that is caused by a recent strain of coronavirus that has not been found in humans before. It was first detected in December 2019 and has spread to countries around the world, including the United States. COVID-19 is not connected to any race, ethnicity, or nationality. Discrimination and stigmas will not fight this illness. 

Where can I get factual information about the coronavirus?

Your best source of information about coronavirus is the Centers for Disease Control and Prevention

Is the museum open? 

No. To help slow the spread of COVID-19 and preserve our resources for our reopening this spring, the Science Museum is closed to the public through February 2021. 

When will the museum reopen? 

To help slow the spread of COVID-19 in our community and preserve our resources so we can serve you when we can all gather again, the Science Museum’s in-person experience will remain closed to the public through February 2021. As a science institution dedicated to inspiring learning, informing policy, and improving lives, we will continue to make decisions based on the latest information and recommendations of trusted public health authorities.

I purchased tickets for an upcoming visit. How do I reschedule? 

Our Contact Center staff can work with you to reschedule your reservations to a later date.  

I can’t reschedule my visit. Can I get a refund? 

All advance ticket sales have been refunded. If you have any questions or issues, you can reach our reservations team at info@smm.org

Is the parking ramp still open? 

Yes, the parking ramp is still open. View the parking ramp hours and pricing here.

How do I cancel/change my contract parking? 

Please visit the Monthly Parking portal here to change your contract parking or fill in a cancellation form here

Are there any online resources available? 

We are offering science stories, activities, and videos at smm.org/learn. Keep an eye on our social media channels for more ideas for keeping the learning going at home!